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Safeguarding Your Information

At Frontier State Bank, the security of customer information is a priority.  We are strongly committed to the safety and confidentiality of your records.  Everyday, unscrupulous individuals are busy developing new scams targeting the unsuspecting public.  One of the best ways to avoid fraud is to become an educated consumer.  
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  • Immediately open and carefully examine your monthly account statement when received.
  • Report any unauthorized charges on your account to the bank at the phone number or email address listed below immediately.
  • Sign up for free Online Banking eStatements to avoid having your paper statement sitting in an unsecured mailbox where it could be compromised.
  • Request our free Debit Card Alerts that notify you any time your debit card is used.  Contact us at the phone number or email address listed below and we'll get you signed up for this free service.
  • Set up free Security and Balance Alerts through Online Banking to be notified via phone, email and/or SMS text message when there is login activity or changes in your expected balance.
  • Be aware of copycat Websites that deliberately use a name or Web Address very similar to, but not the same as the real one.  The intent is to lure you into clicking through to their Website and providing your personal information, such as bank account number, credit card number or Online Banking login information.
  • Always use your pre-established links to access Websites and avoid clicking on links in unsolicited emails and unfamiliar text messages.  If you ever receive a suspicious email representing Frontier State Bank, please forward the message in its entirety to customerservice@frontier-ok.com. 
  • Never install an app on your phone from any source other than from the certified provider for your smart phone (Google Play, iPhone App Store).
Please keep in mind that Frontier State Bank will never ask for your online banking password by phone or email.  However, we may, on occasion, call to verify other information regarding your online activity should we detect something of concern in your login patterns.  If you plan to travel and use your debit card, it is very helpful to call us in advance to avoid your account being temporarily disabled for security purposes.  

In case of errors or questions about electronic transfers or statements, contact us immediately.  We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

For personal accounts, limitations on your liability for unauthorized electronic funds transfers and other electronic errors that are covered by Regulation E are explained in the EFT Disclosure Statement or in our Consumer Terms and Conditions brochure.  However, if you use online services for any business activity, you assume all risk of loss for unauthorized transfers and payments.  You must establish your own internal security procedures for employees you authorize as users to prevent unauthorized use by other employees or persons.

We encourage you to review our Identity Protection page, and if at any time you have questions regarding security or possible fraud, please contact our customer service representatives at (405) 672-7831 or via email at customerservice@frontier-ok.com.